Privacy Policy

Welcome to Synvoxi ("Synvoxi", "we", "our", or "us").

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, software applications, APIs, and related services (collectively, the "Services").

By using our Services, you agree to the practices described in this Privacy Policy.

Information You Provide

We may collect:

• Name
• Email address
• Telephone number
• Company name
• Billing information
• Account credentials
• Customer support communications

Information Collected Automatically

When you use our Services, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Usage statistics
• Cookies and tracking data
• Log files

Information From Third-Party Integrations

If you connect third-party services such as WhatsApp Business, Instagram, Facebook Messenger, Telegram, CRM systems, payment gateways, or other integrations, we may receive information necessary to provide the Services.

We use your information to:

• Provide and maintain the Services
• Create and manage user accounts
• Process payments
• Provide customer support
• Improve our platform
• Monitor platform performance and security
• Communicate product updates
• Prevent fraud and abuse
• Comply with legal obligations

Where applicable, we process personal data based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests

Synvoxi may use artificial intelligence and automation technologies to:

• Generate automated responses
• Categorize messages
• Route conversations
• Analyze customer interactions
• Provide workflow automation

Users remain responsible for reviewing and validating outputs generated through AI-powered features.

We do not sell personal data.

We may share information with:

• Payment processors
• Cloud hosting providers
• Analytics providers
• Customer support providers
• Messaging and communication platforms
• Professional advisers
• Government authorities when legally required

Your information may be transferred and processed in countries outside your country of residence.

Where required, we implement appropriate safeguards for international data transfers.

We retain personal information only for as long as necessary to:

• Provide the Services
• Meet contractual obligations
• Comply with legal requirements
• Resolve disputes
• Enforce agreements

We implement reasonable technical and organizational measures designed to protect personal information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights to:

• Access your data
• Correct inaccurate information
• Delete personal data
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability

To exercise these rights, contact us using the details below.

We use cookies and similar technologies to:

• Remember user preferences
• Analyze website traffic
• Improve functionality
• Support authentication

You may control cookies through your browser settings.

Our Services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children.

Our Services may contain links to third-party websites and services.

We are not responsible for the privacy practices of third parties.

We may update this Privacy Policy periodically.

Changes become effective when posted on this page.

If you have questions regarding this Privacy Policy, contact:

Email: privacy@synvoxi.com

Website: https://synvoxi.com